We are here to create a winning sales/service call center with you and improve performance in an existing call center. With over 10 years of experience in a wide variety of management positions in Israel and abroad, Roy's knowledge and experience will help you grow your profitability
Sales focus management
How to build a telemarketing success? Establishing a sales call center is more than renting an office and hiring employees. In order to establish a successful sales center, it is important to understand that there are many processes that need to be examined and built before the establishment of the call center such as:
- Cloud telephony
- Computing equipment
- Website
- Leads
- How to reach the sales people
- Reports and measurement
- Post recruitment ads
- Interview and training process for agents and managers
- Bonus models
- And more
Our Call center sales and service workshop
- Alignment with the existing services, products and procedures at the hotline
- Find unique resistance management techniques for your products and services
- Training is tailored to managers and representatives
- Build and upgrade call scripts
- Creating chemistry with the client
- Locating and contacting by customer type
- Open conversation and strive to closer
- And more
Management Course for Team leadrs shift Managers and Teams in Service and Sales
- Workshop and customized course according to the managers experience
- How to manage team leaders and shift managers
- Focused data analysis
- Service routines in service and sales call centers
- Proper handling of incoming and outgoing calls
- How to improve procedures in call centers
- Proper measurement of service and sales personnel
- Dealing with management conflicts
- Administrator Listening Forum
- Service and sales workshops
- Possibility of escort and assimilation concurrent with the workshops
Call Center Performance Improvement Seminar
In the call center work enviorment we will create a performance improvement procedure for:
- The work procedures
- Sorting and training processes
- Motivation and Contests
- Conversation Scripts
- Handling resistance
- Reports and measurement
- Incentive models
- Management skills
- And more
A word from Roy
Together we will build a diagnostic process of your call center, find the things to maintain and build an improvement plan. My escort process will continue until results are achieved in the field!
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- Sales courses that will increase your profits
